Trust is one of mans key decision making criteria when meeting new people for the initial time. I am talking about think of it. If you intend to buy a house, select a fresh computer or even decide where you should take your partner for dinner for that special occasion, what would you do? You ask someone due to their advice. In the event of house you’ll ask lots of people from a range or agents or realtors to friends and family. And obviously you are right to. It’s a big outlay. It also affects your daily life experience. If you choose the wrong house you’ll be reminded everytime you walk as much as the leading door.
Think about those more personal experiences like dinner along with your partner? Get the wrong advice and consequently pick the wrong form of restaurant for a birthday or anniversary and you’ll have just wasted your money. No romantic end to the evening for you.
Casino Genie, independent online casino aggregator, recently published a survey which had some quite surprising results. The bottom line is that online casinos are losing tens and thousands of customers every day.
Jon Hingston, Customer Satisfaction Manager at Casino Genie, says, “Our survey of 2,500 online gamblers from over 100 online casinos demonstrates players want a more personal service ufabet ufascr. And one the key criteria of the personalized service is trust. Players want honesty and integrity. Sure this will cost the casinos more to handle but the upside will out weigh those costs. The survey figures reveal that players stick to a casino 5 times longer when customer support meets their expectation. So given these records what we now need to understand is how we could help casinos deliver this and fun experience too. “.
So just why does trust matter so much. We speaing frankly about hardened gamblers who just want to win money right? No. Hingston reveal, “The bulk of players are new to gambling. And there’s huge community of folks who are defer by the complexity of the games, the language that we use is confusing and they think out of the depth. If online casinos wish to win advocates for life they need to be’your friend ‘. Behave such as the friend at school who taught you the guidelines of baseball or English cricket without laughing at you. Then you can certainly both enjoy the game more.”
Of the 2,500 online casino players that Casino Genie surveyed just over 1,400 have been playing significantly less than 12 months. Only 24% were loyal to 1 casino. Over 62% played at four or maybe more casinos.
Interestingly of these players who had been gambling for over 12 months, there clearly was still a large number of players playing at four casinos or maybe more, 48%. Alarmingly for online casinos 78% of those cited poor customer support as a reason due to their fickleness. Only 4% of players had found site which these were entirely loyal too. But this is actually the killer fact. Every one of those 100 people said that the reason they stuck with their casino was as a result of’superb customer support ‘. Makes you believe doesn’t it. Why isn’t my casino like this?
Not one particular 100 gamblers played at a’Top 20’casino. The small casinos are acting smarter, reacting quicker and playing the boutique game to test and compete in this sector. And its starting with an effect.
So let’s get back to the trust issue. Another figure that came out of the survey. 82% of men and women asked said they would here is another new online casino if recommended by a friend. 68% of men and women said that they would here is another new online casino if it had been’strongly suggested’by other players.